Hopefully someone searching for an answer to the question above will find this blog post and decide against it. One of my customers built a website with Yellowbook who now has ownership of the domain name. Before building the website, the Yellowbook Rep assured the customer that if he ever wanted to build his own website they would release the domain name. What he didn’t mention is that they would do anything possible to make this difficult.
When I spoke with Yellowbook 6 months ago they informed me that they would release the domain at the end of the current contract in April. When speaking to them in April they informed me they would not release the domain name until 1 year after the website was published. The rep claimed that the website was published in November so they would not release the domain name until November of 2011. I have been working with this customer since August of the previous year, and we had been using the Yellowbook website as a basis for the new website. According to the customer his website has been in operation well before we met, so clearly their records are inaccurate or their “retention department” is making things up.
I asked for him to email and fax a copy of the signed Yellowbook contract before we got off the phone. We have still not received a copy, so we will have to call again.
If you have any words of advice on how to obtain a domain name from Yellowbook please let me know. If you are considering building a website with Yellowbook look elsewhere.